Cafe Audits

I am making available a service to specialty cafes that can be invaluable to discovering faults in their coffee and service. This collaborates with roasteries as well where you and the roastery can find objective information on espresso quality and service. Mystery Shopper $240 During busy service (usually Saturday or Sunday) I will come to […]

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Bad Experiences

It’s not just product and service complaints that will lose customers. Don’t forget bad experiences. Bad experiences are where your staff are actually arguing with a customer about an incorrect order rather than solving the problem. Or the air conditioning isn’t working on a stinking hot day. Or your bartender is flirting with all the […]

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